Refund policy
At KASA LOOK, your satisfaction is our top priority.
If you're not completely happy with your purchase, we're here to make it right.
🔄 Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return, the item must be:
- In the same condition you received it
- In its original packaging
- Accompanied by a receipt or proof of purchase
❌ Non-returnable items:
- Gift cards
- Downloadable software
- Personal care items (e.g., undergarments, opened cosmetics)
📝 How to Initiate a Return
- Contact our support team via WhatsApp with your order number and reason for return
- We'll provide you with a return shipping label and instructions
- Send the item back using the label provided
📱 WhatsApp Support: (click or message us directly for help)
💳 Refunds
Once we receive and inspect your returned item, you’ll be notified of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 5–10 business days
⏳ Late or Missing Refunds
If you haven’t received your refund:
- Double-check your wish account
- Contact your account company
- Still haven’t received it? Reach out to us on WhatsApp for assistance.
🔁 Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, contact us on WhatsApp.
🚚 Return Shipping Costs
- If the return is due to our error (e.g., wrong or defective item), we’ll cover return shipping.
- For all other returns, the customer is responsible for return shipping costs.
For any return, refund, or exchange questions, please don’t hesitate to contact us:
📱 WhatsApp:
📧 Email: wael.mr.saleh@gmail.com